Video-guided commissioning
We're your online backup, anytime.
Stuck at the switchboard? A Deye AU engineer joins you on video — Deye HQ behind them — and stays on until it's resolved.
First response within four business hours — a published commitment, not an average.
Guides & troubleshooting
Look it up before you call it in.
Step-by-step guides and fault fixes written from real Deye AU tickets — the same pages Sunny cites.
Start here
All guides →Commission a Deye system in 5 minutes
The full DeyeCloud app walkthrough — from pre-checks and grid code to creating a plant and energising the system.
Read guide →Smart meter wiring made simple
Which Eastron meter Australia actually uses, its terminal map, and the three mistakes that cause ~90% of meter issues: CT direction, A/B swap, and the wrong RS485 port.
Read guide →Matching a battery to a Deye inverter — HV vs LV
Which Deye batteries pair with which inverters: the high-voltage and low-voltage (48 V) families, and why the classes must never be mixed.
Read guide →SDM120 CT meter ID fix
Can't change the Modbus ID on an SDM120 CT meter? Here's the workaround, plus the newer meter variant with a user-changeable ID.
Read guide →Common faults
All troubleshooting →Sunny · AI assistant
Sometimes you just want a short answer.
Ask in plain English. Sunny reads only this hub — every product page, guide and fault code — and links the page she took the answer from. If the hub doesn't cover it, she says so instead of guessing.
Every search shows Sunny's answer first, then everything the hub has on it.
What an answer looks like
Asked
Which way should the CT arrow point on a Deye hybrid, and which lead goes on which side?
Answered
Electrical safety: fitting or re-clamping a CT on an AC conductor is licensed electrical work in Australia — this must be carried out by a licensed electrician.
The CT arrow must point towards the inverter. White lead on the left, black lead on the right.
Exception — SUN-10/12K SG02LP1: keep the arrow pointing towards the inverter, but reverse the leads.
Cited source
Smart meter wiring →A real exchange, captured 24 August 2026 — shortened, not reworded.
