Technical support
Get help.
Check troubleshooting and the guides first — most field issues trace back to metering, grid code or communication setup. If you are still stuck, log it and an engineer picks it up.
Before you log it — have this ready
Everything on this list shortens the diagnosis. A serial number and a photo of the wiring will usually get you an answer in the first reply instead of the third.
- Inverter model and serial number — on the side label
- Battery model, and how many modules are stacked
- Firmware version, or the DeyeCloud plant name if one exists
- A photo of the fault on the LCD, or the DeyeCloud alarm
- A clear photo of the CT and meter wiring
- What was happening when it failed, and whether it repeats
Our commitment
A first response within four business hours, escalation to Deye where a case needs the factory, and the cause recorded when it closes.
